Easy steps to understanding our Refund Policy
The First step of our Refund policy is providing proof of purchase – e.g. your receipt or invoice
The Second step of our Refund policy is identifying the issue:
1 - Damaged or faulty goods
2- change of mind
If you have discovered the product is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you are entitled to a refund. Conditions for damaged or faulty goods are:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Meeting any of these conditions will allow a full refund at the original purchase price.
Alternatively, you can choose to keep the item with the major problem and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please note this is only valid if you notify us within the first 7 days upon receiving your item.
For Returns The item will need to be packed in original box or similar and we can then arrange collection
Once you have identified the issue, the Third step is ensuring you contact us the first 7 days upon receiving your item. Approval from the Endurance team must be sought before sending products back. If we are not notified of the issue within the first 7 days, then the product is conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. The item will need to be packed in original box or similar and we can then arrange collection
After you have identified the issue, notified us via email or phone and have sought approval, the fourth and final step of Endurance refund policy requires you to return the item back to base. If you are unable to return the item back to Endurance, then we will organise the collection of the freight and forward the costs to the customer.
*The amount will be refunded once the product been returned to us.